How I Grabbed HiveManager NG Packet Captures Using CloudShark

For any IT Manager or Network Administrator who deals with Wi-Fi, packet capturing comes with the territory. Whether you are needing to prove your Wi-Fi isn’t the cause of a current problem, or whether you are just trying to deep dive a LAN problem, we need to know what’s happening at a glance, and tools can that task easier. A few years ago, CloudShark came on the market and everything changed for me and my Aerohive deployment.

By leveraging the power of Aerohive’s HiveManager NG, you can now do packet captures and save them right to CloudShark. The native integration is what piqued my interest. There’s no hardware or software to install. You don’t even need a browser plugin like Java or Flash. This product can be very helpful for remote troubleshooting.

Here is what my local Aerohive System’s Engineer said about it to me:

After being given permission, Matthew was able to login to my HiveManager NG account, capture packets from an access point, and then analyze them in CloudShark. And it didn’t matter where in the world he is located. That feels like the future of troubleshooting to me!

Connecting CloudShark to HiveManager NG is an absolute breeze. Here is how you get started.

1) Create a free account with CloudShark (CloudShark is a freemium product meaning there is a free plan along with various paid plans depending on your needs)

2) After you sign up for an account, you need to get your CloudShark API token. You can find your API token in the Preferences menu at the top of the page. I would recommend copying it to your clipboard.

3) You’ll then want to login to HiveManager NG, and click on the Tools option in the top Menu Bar. You’ll see a Remote Packet Capture button on the left. This screen has a field where you will want to paste your CloudShark API key in.

4)  You’ll now see a list of your access points, and radio you wish to capture from. You can also specify the amount of time to capture, as well as the packet-count for when to stop. All you have to do is choose your access point, and then click Start.

5) After the capture has completed, you can click on the URL. It will launch directly in CloudShark for analysis. Depending on how your CloudShark plan is setup, it will also be stored inside your CloudShark account.

I’m always on the hunt for tools that make life easier for me, and it’s especially good news when that tool integrates with one of the most important tasks on my plate: keeping the school Wi-Fi running at optimal performance.


Bradley Chambers has been the Director of Information Technology at Brainerd Baptist School since 2009. At BBS, he manages a network of Apple and Chrome OS devices. He also writes at Tools & Toys. The Sweet Setup, and 9to5Mac.

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