HiveCare Support Is Here For You!

2019 is officially up and running, and Aerohive is excited about all the new enhancements coming. One thing we want to make sure Aerohive customers know is that we are here for you 24/7 365 days a year. Aerohive’s HiveCare Support gives you peace-of-mind that you have world-class support with all your Aerohive products and services.

If you push out a change through HiveManager that doesn’t quite work as you expected, give us a call. If you have questions about bug fixes in a firmware upgrade, reach out to us. If you are stumped on how to implement something, let us help! HiveCare Support is always available and ready for our customers! Call (1-866-365-9918 in the US or +1-408-510-6100 outside the US) or submit a ticket and a Technical Support Representative will help you get taken care of right away!

Here are some helpful links to ensure your network runs smoothly:

We also offer The HiveCommunity. It’s a network comprised of customers, peers, partners, and employees — where you can ask questions, search the FAQ, download new software updates, and more. If you are connected with Aerohive, you need to be a part of this community. We welcome you. Consider it the water cooler section of our website for like-minded Aerohive fans. If you are using Aerohive’s Connect or Select platform, you’ll definitely want to join the fun. Access it now!


Aerohive simplifies and secures your network using a cloud-managed solution with machine learning and artificial intelligence capabilities. AI-driven innovation enables customers to discover untapped business insights, allowing them to implement informed decisions based on these predictive analytics, while providing unrivalled flexibility in deployment, management and licensing of cloud-managed wireless, switching, routing and security solutions.

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