Support > Support Offerings

Support Offerings

	Limited Lifetime Warranty for Access Points
	Paid Support
	End of Life

Limited Lifetime Warranty for Access Points

All Aerohive Networks Inc. access points are bundled with a limited lifetime hardware warranty that provides replacement for access points until the end of life of the product, which is 5 years after the end of sale of the product.

Warranty for all other hardware is 1 year hardware replacement. For full details on the warranty please see the Hardware Warranty document.

Aerohive Networks Limited Hardware Warranty   80 KB

back to top

Paid Support

The Aerohive support offering provides what you would expect to keep your wireless network up and running. Aerohive provides several options including software subscription, 8x5 or 24x7 support, and advanced hardware replacement

		Technical Support The Aerohive support contract provides unlimited access to the Aerohive support team by phone, pager or online either 8x5 or 24x7 depending on the support product purchased.
		Software Updates The Aerohive support contract provides software upgrades and updates to HiveOS and the HiveManager.
		Next Business Day Advanced Replacement Some support offerings provide next business day advanced replacement. If there is a hardware failure of a device covered by a support contract, a new unit will be sent overnight to all locations within the US and Canada assuming the issue is identified by 3:00 p.m. PST on Monday through Friday. Within the European Union, the issue must be identified by 3:00 p.m. CET. The replacement product will be received the next day unless the unit is shipped over the weekend in which case it will be delivered on Tuesday, Aerohive's holidays excepted. The customer has 30 days to return the replaced unit in a pre-paid box.

Aerohive Networks Support Terms   88 KB

back to top

End of Life

Aerohive will, from time to time, end of life products. Aerohive follows a process for end of life, starting with an announcement that goes to customers and channel partners announcing an end of sale 6 months after the announcement. After an end of sale, the product will be supported for 5 more years. After 5 years it will be end of life, at that point Aerohive will cease to provide bug fixes and offer replacement hardware.

back to top