Cloud Services Platform Details

Aerohive’s Cloud Services Platform (CSP) is collocated in tier-1, SAS70 type II certified datacenters. These datacenters feature state of the art physical and cyber security and highly reliable designs.

Out-of-Band Architecture

  • No control nor data path point of failure in CSP
  • Only network configuration and usage statistics are stored in the cloud
  • End user data does not traverse through the datacenter
  • All sensitive data (e.g. passwords) stored in encrypted format

Redundancy & Disaster Recovery

  • Four geographically dispersed datacenters for regional access, backup and data privacy
  • Each datacenter has service from at least two top-tier transit providers
  • Automatic daily backups of customer data (configuration and statistics) for cross data center disaster recovery
  • Cooperative Control within Aerohive devices ensures full network functionality if Cloud Services Platform (CSP) becomes unavailable

Availability Monitoring

  • 99.9% uptime service level agreement (that's under 9 hours per year)
  • Monitoring performed automatically to verify Aerohive CSP availability and operations.
  • Automated system availability alerts are sent to Aerohive CSP technical operations personnel

Cloud Services Security

  • Multi-tenant application architecture provides for separation of account configuration and monitoring statistics
  • Firewalls are configured to deny access to services from unauthorized traffic from public networks

Administrative access is restricted, with executive approval, rapid account termination, and quarterly audits.

  • Physical Security
  • Access is restricted to authorized staff, through two-factor authentication including biometric authentication.

Physical access is strictly controlled 24 x 7 by professional security staff, video surveillance and other electronic means.

  • Data centers are physically isolated and housed in non-descript facilities.

Environmental Controls

  • Automated systems and personnel monitor and maintain optimal temperature and humidity.
  • Redundant uninterruptible power supply (UPS) units for essential systems, and generators to provide back-up power for the entire facility
  • Automatic fire detection and suppression systems
  • Multi-zoned systems, with double interlocks to prevent accidental water discharge
  • All facilities meet or exceed requirements for local seismic building codes
  • All datacenters are located in lower risk flood areas

Datacenter Certification

  • Aerohive datacenters are SAS70 type II certified